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What do I do if I cannot log in online?

In the first instance, please try our 'forgot your password?' option. If you have an email address linked to the account, this will provide you with a temporary password which will allow you to login.

We also have an option on our login page for those who are revalidating but do not know their login details as they never used the online application before and have no email address linked to their account. Once you have entered in the required information into the fields, a temporary password will be sent to you and your email address will be set up on your account.

Once you log into your account using your email as your username, please ensure that you update your personal details page including adding a new password.

Please note that company email addresses(such as the vessel addresses or specific staff members) should not be used as our system will not be able to accept an email address that has been used for another account.

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  1. Jenny Daintree

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